When Custom Development Makes Sense

Custom development makes sense when standard products cannot support your integration requirements or operational workflows.
Free 30-min Technical Discovery Call
Discuss your custom development requirements with our technical team. No commitment required.
Ongoing Support Throughout Your Custom Development Project
Every custom development project includes responsive technical support and direct access to our UK-based development team.
Discovery Meeting and Scoping Session
We start every project with a technical discussion to understand your requirements and define the scope.
Ongoing Support and Future Development
Custom development projects include post-deployment support and optional enhancement pathways.
Free Discovery Call for Custom Development
Custom development can solve integration challenges that standard products cannot address.
Discovery Meeting and Project Scoping
Structured planning to define requirements, technical approach and deliverables before development begins.

ORBNET Systems Process

From idea to working integration in twelve clear stages

Every custom development project needs a clear route. ORBNET helps move specialist security software from early conversation through scope, build, testing, documentation and launch.

  1. Discovery Stage 01

    Initial consultation

    We discuss your goals, target systems, operational users and integration vision. Every great build starts with a useful conversation.

  2. Scope Stage 02

    Statement of works

    We define the deliverables, technical scope, timescales and costs, giving the project a clear commercial and technical shape.

  3. Planning Stage 03

    Project roadmap

    Once approved, we create the project timeline, assign responsibilities and define the development milestones.

  4. Environment Stage 04

    Test lab build

    We build or replicate the required Milestone XProtect environment, test hardware, software and APIs needed for development.

  5. Core Build Stage 05

    First-stage development

    Our engineers establish the connection, build the core integration logic and prove the architecture works end to end.

  6. Prototype Stage 06

    Working demonstration

    We demonstrate the first working version and confirm the project is on track before moving deeper into features and polish.

  7. Refinement Stage 07

    Second-stage development

    We improve the interface, add agreed features, refine workflows and turn a working build into something users can operate confidently.

  8. Testing Stage 08

    QA and extended trials

    ORBNET and the client test the integration, identify defects, fix issues and keep testing until the behaviour is ready for real use.

  9. Documentation Stage 09

    Installation and user guides

    We create installation notes, user guidance and supporting documentation so the solution can be deployed and maintained properly.

  10. Verification Stage 10

    Verification support

    Where required, we support technical review, partner checks or quality validation for the integration.

  11. Listing Stage 11

    Partner or product page

    ORBNET or the client can prepare a product page, partner listing or customer-facing material to explain the integration.

  12. Launch Stage 12

    Go to market

    The solution is ready for users, customers or the wider market, with ongoing support and future development available where needed.

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Capabilities

Milestone XProtect Plugins

ORBNET builds Smart Client plugins, Event Server workflows, and Management Client extensions that integrate directly with Milestone XProtect. We develop custom alarm handlers, metadata overlays, operator interfaces, and device integrations using the MIP SDK. Our plugins support Generic Events, video analytics, and operational workflows tailored to your security requirements.
Discuss a Project
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Custom Development

Milestone XProtect Plugins

ORBNET builds custom Smart Client and Management Client plugins that extend XProtect's capabilities for alarm workflows, device control, and operator interfaces. We develop MIP SDK integrations, Generic Event handlers, and custom UI components that fit seamlessly into your security operations, delivering functionality that standard products cannot provide for your specific operational requirements.
Discuss a Project

Have a Security Workflow That Standard Software Cannot Solve?

Discuss a Custom Development Project

Why Work With ORBNET

UK-based security software specialist with 60+ years combined experience in Milestone XProtect integrations, video systems, alarms, access control and mapping. Commercially approachable and technically deep.

Discovery Meeting

We begin with a detailed discovery session to understand your integration challenge, operational requirements, existing systems and desired outcomes. This meeting ensures ORBNET fully grasps the technical environment, user workflows and business objectives. We identify constraints, dependencies and opportunities early, setting a clear foundation for the project. This collaborative approach ensures alignment from day one and avoids assumptions that could derail development later.

Scope and Statement of Works

Formal documentation defining project deliverables, responsibilities and boundaries
Layer 0 (1)

Working Demonstration

Once initial development is complete, ORBNET delivers a working demonstration of the software in action. This allows stakeholders to see functionality, provide feedback and validate that the solution meets expectations. Demonstrations are conducted in test environments and include live interaction with the integration, plugin or workflow being developed. This stage builds confidence and ensures the project is on track before moving into refinement.

Project Timeline and Responsibilities

Clear milestones, delivery dates and defined roles for both parties
Layer 0 (1)

Installation and User Documentation

ORBNET provides comprehensive installation guides and user documentation tailored to your deployment. Documentation covers setup procedures, configuration options, operational workflows and troubleshooting steps. We ensure technical teams and end users have the resources needed to deploy and operate the solution confidently. Clear documentation reduces support burden and accelerates adoption across your organisation or customer base.

Verification or Partner Listing Support

Assistance with Milestone verification processes or partner programme requirements
Layer 0 (1)

Why work with ORBNET

UK-based security software specialist with 60+ years combined experience in Milestone XProtect integrations, delivering practical solutions for complex video, alarm, access control and operational workflows.
13-1
David Richardson
Security Systems Manager, UK Public Sector

ORBNET delivered a custom Milestone XProtect integration that solved our unique workflow requirements perfectly.

13-1
Michael Thompson
Security Systems Manager, Enterprise Client

ORBNET's custom development team delivered exactly what we needed.

13-1
David Richardson
Security Systems Manager, Metropolitan Police

ORBNET delivered exactly what we needed when no off-the-shelf solution existed.

13-1
Sarah Mitchell
Security Systems Manager, Metropolitan Police

ORBNET built a custom XProtect plugin that solved our integration challenge.

13-1
David Richardson
Security Systems Manager, Regional Integrator

ORBNET delivered exactly what we needed—technical depth, practical solutions, and a team that understands real-world security deployments.

13-1
Michael Thompson
Technical Director, Security Systems Ltd

ORBNET built a custom XProtect plugin that solved our integration challenge perfectly.

Trusted by Security Professionals

11-1
ORBNET delivered a complex Milestone XProtect plugin for our alarm workflow that no off-the-shelf product could handle. Their team understood the technical requirements immediately and kept us informed throughout development. The final integration works flawlessly in our control room and has eliminated hours of manual operator tasks each week.
James Patterson, Head of Security Operations - Metropolitan Security Services
11-1
We needed a custom driver to bring specialist video feeds into XProtect and ORBNET made it happen. Clear communication, structured development process, and excellent post-deployment support.
Sarah Mitchell, Technical Director at Sentinel Integration Partners

Why Work With ORBNET

ORBNET Systems brings 60+ years combined experience in security software, Milestone XProtect integrations, and real-world deployment environments across video, alarms, access control and operational workflows.